FAQ’s
Shipping & Returns

Will I get Tracking info?

You will get an email from support@ondietandhealth.com or from xpsshipping.com. With notices of tracking and delivery updates.

How long will it take to receive my order?

We ship on Tuesdays and Fridays (we’re a small Clinic, not a warehouse). We use USPS Priority Mail or Ground. Your order should come in 2 to 7 days if everything is in stock. Tracking info gives an estimate.

I entered my address wrong. Now what?

Send an email ASAP to beverly@ondietandhealth.com with the correct address.

If we have already shipped to an incorrect address, we’ll have to wait for the return to get back to us before we can reship or refund. We may charge you for shipping if we have to send it again.

My tracking info says ‘Delivered’ but I did not receive my package.

Once an order is shipped, we are not responsible for Post Office errors. Usually a neighbor or apartment manager has the package or it may be at your Post Office. Take your Tracking Number and go ask for help locating it, or call. They are helpful at locating mis-delivered goods. Check your address on the tracking page to see if it is correct.

If the package was badly damaged they may have held it to show you. Unfortunately, they don’t notify you or us when a package is damaged, mislaid or returned.

What shipping address is shown on the label? 

On Diet and Health, 12915 Jones Maltsberger #600, San Antonio TX 78247, or, Beverly Meyer on Diet and Health, 2918 Hidden Elm, San Antonio TX 78261

Do you ship Internationally? 

No.

Are supplements OK to ship in the Summer? 

Yes. We send and receive without icepaks. We refrigerate Rosita Cod Liver Oil liquid while in the clinic. Refrigerate Rosita Oil (but not the Gelcaps) when received.

Can I return a product? 

Choose products carefully by reading descriptions and looking through blog posts that talk about the product. Use the Search feature to find relevant articles or Podcasts.

If you wish to return unopened bottles (within 20 days of receipt only), email for instructions at beverly@ondietandhealth.com. We do not accept open bottles unless there is a manufacturing defect.

I received an incorrect or damaged item. What should I do?

If the item is damaged, please file with the Post Office. If we sent the wrong item we will send a prepaid envelope with the correct item so you can return the wrong one.

Is shipping free if I order by phone or in a Consult?

No, the only free shipping is orders over $98 that are completely handled online. Any orders processed manually are charged $8, even though actual shipping costs are higher.